Returns & Exchanges
At Etch and Ember, we want you to love every piece of your home; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible items. All returned products must be in their original condition and packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a return authorization.
Prepare Your Package
Carefully repackage the items in their original boxes with all protective inserts to ensure they are not damaged during transit.
Ship It Back
Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing